ASSISTANCE AND WARRANTY
ACOL strives to provide all customers with high-quality products and offers a warranty for each product to support this commitment. This warranty protects the bicycle against manufacturing defects and provides repair or replacement of the frame and components under certain conditions.
Regular inspections by a professional are required, and basic checks should be performed before and after each ride. If any issues are found during inspections or while riding, immediately stop riding and have the bicycle inspected by a professional.
1. General Warranty Information
*A 4-year warranty is provided to the original owner if the product is registered within 14 days after purchase.
• ACOL Frame and Frameset:
If purchased directly from an ACOL authorized retail store, it is warranted against manufacturing defects for 2 years from the date of purchase. This does not cover paint and graphics. Framesets refer to ACOL-manufactured frames and forks.
• Warranty Registration:
Must be registered within 14 days from the purchase date from a retail store. Upon registration, ACOL frames and framesets are warranted against manufacturing defects for 4 years from the purchase date. To register, please visit ACOL.BIKE.
• Paint and Graphics of Frame and Frameset:
Warranty for 12 months from the original purchase date.
• Components:
Products of other companies, assembled on ACOL bicycles, are covered by the guarantees of the respective manufacturers.
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All warranties are provided based on the materials and characteristics of the product within the specified period.
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Users must familiarize themselves with the warranty and maintenance methods before the first use. Once the product is used, it is considered that the warranty terms have been understood.
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ACOL’s quality warranty covers manufacturing defects but does not extend to the issues listed in “3. Warranty Exclusions.” ACOL's nano-carbon material is superior, but it may break or get damaged if used beyond its capabilities. Regular inspections are required before and after use, and if any issues are noticed during inspection or riding, stop using the product immediately and have it inspected by a professional. The rider is responsible for any consequences of continuing to use the product despite evident issues.
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The warranty applies only to the original purchaser. It is the consumer's responsibility to provide proof of the original purchase. Failure to provide proof of purchase or being a non-original purchaser may result in denial of the claim or processing at the company's discretion.
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The warranty period begins from the purchase date, and warranty registration on ACOL.BIKE requires proof of purchase (receipt, bank transfer history, or card payment details). If proof is unavailable, the warranty will be applied based on the date the product was shipped from ACOL, and unverified products may be denied coverage.
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A 90-day warranty for manufacturing issues is applied from the verifiable purchase date. Manufacturing issues identified within 90 days may result in a frame replacement at the manufacturer’s discretion. However, any issues covered under “3. Warranty Exclusions” may not apply. After 90 days, repairs may be offered instead.
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In the case of product replacement, the same product will be provided whenever possible, but if the product is discontinued, a replacement frame of equivalent grade may be provided at the company’s discretion.
2. Cost Information
The following costs are borne by the customer:
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Replacement and repair of parts not covered by the warranty
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Costs incurred for inspections, maintenance, and cleaning
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All repairs, inspections, etc., performed at either the purchased dealership or other dealerships
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Any costs incurred due to part failure
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Disassembly, assembly, shipping, and other charges related to the warranty claim
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Replacement costs for any worn-out parts
3. Warranty Exclusions
The following are excluded from the warranty:
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Issues arising from assembly, repair, modifications, or maintenance not performed by an authorized dealer
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Assembly of incompatible or improper parts and accessories, or incorrect assembly
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Modifications to the frame, fork, etc.
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Problems due to poor maintenance or lack of regular maintenance and upkeep
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Issues caused by modifications or replacement of original parts with non-genuine parts
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Damage from accidents, collisions, falls, or impacts beyond normal riding conditions, or exceeding specified weight limits
*This warranty is limited to the frame, and for components, wheels, and other parts outside the frame, please consult the respective manufacturers
7. Damage or failure caused by misuse, abuse, or negligence
8. Usage outside of regular riding purposes (e.g., cargo loading, stunts)
9. Use in competitions that differ from the intended purpose of the product
(e.g., mountain racing with a road bike)
10. Use by an unspecified number of people (e.g., exhibition, test rides, rentals)
11. Product aging, normal wear, and tear
12. Problems due to lack of maintenance, such as leaving the product outdoors
13. Use of auxiliary power devices (e.g., modifications that are not part of the standard product)
14. Symptoms that the company or dealership deems not to be production or functional issues
15. Sensory symptoms like noise and vibration
16. Damage caused by natural disasters
17. Paint damage caused by the installation or removal of protective films like PPF or stickers
18. Products that have been repainted by a third-party service
19. Products that have been repaired by a third-party service
20. Products for which the warranty period has expired
21. Products with a damaged or altered serial number that makes identification difficult
22. Corrosion caused by sweat, beverages, or rain
23. Issues caused by washing with detergents that are not neutral
24. Problems arising from the attachment of auxiliary devices like racks
4. Other Warranty Conditions
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Products from other manufacturers (e.g., Shimano, SRAM, DT Swiss, Fulcrum, FOX, etc.) are warranted directly by the respective manufacturers. Please contact the manufacturer or importer.
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An A/S (After-Sales Service) request form must be thoroughly completed during submission. Failure to complete the form properly or refusal to agree to the collection of personal information may result in denial of the request.
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For any unspecified items, the policies of the respective parts manufacturers apply. For ACOL products, please contact the headquarters.
5. How to Apply for Product Warranty and Repair
All warranties and claims must be made through an authorized ACOL retail stores
To submit a warranty claim, you must return the product to the same authorized ACOL retail store where it was originally purchased. If the product was purchased in a different country, it must be returned to an authorized ACOL retailer within that country. For optimal assembly, pre-delivery inspection, authenticity assurance, and superior after-sales service, we highly recommend purchasing from an authorized ACOL retailer near your place of residence.
When returning the product, please ensure it is thoroughly cleaned and accompanied by the following documentation:
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Your full name, address, phone number, and email address (as provided during registration of the bicycle on our website, if applicable)
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Proof of purchase, such as a receipt or invoice, clearly indicating the place and date of purchase
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A detailed description of the issue (marking the exact location of the problem with tape is recommended)
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A list of components used in conjunction with the claimed product
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If you prefer not to have any sensitive personal data retained after the resolution of your claim, please include a specific request for its removal.